PickNiks Cleaning

1Quotes & Pricing

All quotes are an estimate based on the information you provide about your property and the service requested. Final pricing may vary if the property condition, size or scope differs from what was described.

Quotes are valid for 7 days from the date issued.

All prices are quoted excluding GST. GST of 10% is added to the final invoice.

We have a minimum job value of $100. Bookings below this amount cannot be accepted.

2Deposits & Payment

One-off, move-in, move-out and vacate cleans require a 50% deposit at the time of booking to secure your date. Your booking is not confirmed until the deposit is received.

The remaining balance is payable in full within 48 hours of the invoice being issued.

Regular residential clients are invoiced after each clean, payable within 48 hours.

Payment may be made by card, bank transfer or any other method we advise in writing.

3Card on File & Declined Payments

Where you have provided card details and authorised us to hold them on file, you agree that we may charge that card for any invoice that remains unpaid past its due date, together with any card processing fees incurred.

If a payment attempt is declined, you authorise us to re-attempt the payment up to three times over the following 14 days. We will notify you each time an attempt fails.

Card details are held securely by our payment provider. We do not store your full card number.

4Cancellations & Rescheduling

We understand that plans change. So that our team is treated fairly, the following applies:

• More than 48 hours' notice — no charge, reschedule freely
• Less than 48 hours' notice — 50% of the clean value is payable
• Less than 24 hours' notice — the full clean value is payable
• Lockout, no access on arrival, or nobody available to let us in — the full clean value is payable

These fees exist because a cancelled clean at short notice cannot be refilled, and our cleaners are paid for the time set aside.

5Pausing or Skipping Regular Cleans

If you are going on holiday or wish to pause your regular service, please give us at least 48 hours' notice before your scheduled clean.

Where less than 48 hours' notice is given, the cancellation fees in clause 4 apply. We reserve the right to charge these fees, and will advise you at the time.

If cleans are paused for more than 8 weeks, your regular time slot may be released to another client. We will always try to accommodate your preferred slot when you return.

6Illness

If anyone in the household is unwell, please let us know as soon as possible so we can make an informed decision.

We may choose to reschedule the clean at our discretion, in which case no cancellation fee applies.

7Access to Your Property

A lockbox is required for all regular cleaning clients where you will not be home. We no longer hold client keys.

This protects you and allows us to send a replacement cleaner without delay if your regular cleaner is unwell. Without lockbox access, we cannot guarantee your clean will go ahead.

You are welcome to be home during your clean, but you do not need to be.

8Arrival Times

We give you an approximate start time rather than an exact one, because traffic, parking and the clean before yours can all shift the day slightly.

Our cleaners may arrive up to 15 minutes before or after your scheduled start time. Where a delay is likely to be longer than that, we will contact you.

9Equipment & Cleaning Products

We supply all equipment and cleaning products as standard. There is no need for you to provide anything.

Where you have instructed us in writing to use your own product, any resulting damage to surfaces or finishes is not our responsibility.

10Our Team

Our cleaners are our employees, and we invest considerably in recruiting, training and retaining them.

You agree not to directly or indirectly employ, engage or contract any PickNiks Cleaning team member, whether for cleaning or any other work, during the term of your service with us and for 12 months afterwards.

If you do, a placement fee becomes payable to cover our recruitment and training costs. Please speak with us first if this is something you are considering.

11Ending Your Service

Either of us may end a regular cleaning arrangement by giving notice equivalent to two scheduled cleans.

You are welcome to stop your cleans immediately if you prefer, however payment for two cleans remains payable in place of notice.

Any outstanding invoices become payable immediately on termination.

12Breakages, Damage & Concerns

We are fully insured. Accidents are rare, but if something is damaged during a clean, our cleaner will tell you and report it to the office the same day.

If you are unhappy with any part of your clean, please contact us within 24 hours so we can put it right. We would always rather return and fix something than have you disappointed.

Please secure or remove items of high sentimental or monetary value before your clean.

13Health & Safety

We ask that you provide a safe working environment for our team. Our cleaners will not carry out any task they reasonably believe to be unsafe, including moving heavy furniture, working at height beyond a two-step ladder, or handling biohazard material.

Please secure any pets that may be distressed by visitors or cleaning equipment.

14Privacy

We collect only the information we need to provide your service and handle it in line with the Australian Privacy Principles. Full details are set out in our Privacy Policy.

15Changes to These Terms

We may update these Terms & Conditions from time to time. The version published on our website at the time of your booking is the version that applies.

Where a change materially affects you as an existing client, we will let you know in advance.

16Governing Law

These Terms & Conditions are governed by the laws of Western Australia.

17Contact Us

Questions about any of the above? We would rather talk it through than have you wondering.

PickNiks Cleaning
ABN 39 846 272 751
Phone: 0447 128 534
Email: [email protected]
Perth, Western Australia